Chargebacks, refunds and payout holds: questions creators should ask

A hold is not automatically proof of wrongdoing, and a refund is not automatically a platform error. The review should identify the trigger, the evidence requested and the next written step.

What to check

• Read the definitions for refund, chargeback, reserve and restricted balance.
• Ask which documents support needs and how a deadline is calculated.
• Keep delivery, consent and customer-support evidence in a private record.
• Do not promise a buyer an outcome that the platform cannot control.

Editorial boundary

Use current platform terms and payment-provider instructions; never share sensitive records in public posts.

Read the policy watch